On September 19th, 2019, in Toronto, PetalMD stood out on a national level by winning one of the prestigious Canadian Business Excellence Awards for Private Businesses. These awards are given to Canadian companies who adopt an exceptional, strategic approach to improving their performance and achieving their goals, regardless of the industry to which they belong.
Nominations were judged by a panel of business experts from organizations such as: BC Business Magazine, CEO Global Network, Carleton University, CPA Canada, MaRS, PwC Canada and Excellence Canada.
The Jury's 3 Criteria: Why PetalMD Was Recognized as One of the Top Company in Canada
The Canadian Business Excellence Awards for Private Businesses uses three selection criteria and PetalMD achieved exceptional results in each category.
1. Delighted Customers
Maintaining high standards of customer satisfaction is a fundamental part of the PetalMD philosophy. Our company has a team specifically dedicated to service and technical support, who respond quickly to issues and offer an unparalleled customer experience.
Whenever our team completes a request for support, a satisfaction survey is sent to the client. If there is any dissatisfaction, a process is put in place so that the Service and Support Director personally reviews the situation and decides what actions should be taken.
2. Engaged Employees
PetalMD uses software to measure the level of employee team satisfaction, for example by sending out weekly surveys. Employees can evaluate our organization and send constructive feedback to human resources anonymously. This provides a perspective which generates continuous improvement.
In addition, the PetalMD executives regularly inform employees of all important news affecting the company. This transparent communication culture reinforces the employees' sense of belonging to the organization.
Innovation is at the heart of PetalMD: our solutions are developed using cutting-edge technologies such as artificial intelligence. Operating under the Agile methodology, we continually challenge our processes. For example, we are supported by external consultants to ensure that we are always up to date on best practices.
Last but not least, PetalMD often encourages its employees to participate in high-level training and renowned conferences to make sure they are up to date regarding the latest working methods and technologies.
About the Canadian Business Excellence Awards for Private Businesses
The Canadian Business Excellence Awards for Private Businesses are presented on an annual basis. They are bestowed by Excellence Canada, in collaboration with PwC Canada. Excellence Canada is a not-for-profit organization that specializes in the training, implementation and certification of organizational excellence in Canada.
While PwC Canada provides industry-focused assurance, advisory and tax services to public, private and government clients in all markets. The goal of these prizes is to reward companies from any industry that adopt a strategic approach to improving their performance and achieving their goals.