Teams

Whether your passion is coding, customer satisfaction or anything in between, PetalMD has a role that’s fit for you. Check out our teams or jump straight to open positions.

R&DDetails

Be a part of PetalMD’s core by joining the team of developers, devops, system administrators and quality assurance specialists that bring our vision to life and keep things running smoothly.Are you a team player who’s passionate about technology and unwilling to compromise on quality? You may just have what it takes.
“The best part of my work is realizing the scope of our projects. The Internet today is the largest available showcase and developers are the artists. Seeing the success of the projects I’ve worked on is a real source of pride.”

Alexia Proulx

Team Lead

“By working with a team that allows me produce results that meet my expectations, I get to see the impact of what I do. Whether you’re helping out a colleague by finding the cause of an issue or seeing a feature you’ve worked on being unveiled without a glitch, the work we do is very rewarding.”

Alexandre Gagnon

Web Developer

Product ManagementDetails

You know what your users want before they do. Build on your knowledge to unite all aspects of the product under a coherent and simple vision.Join our team of designers and product owners to provide our customers with the right features at the right time.
“I need challenge otherwise I get bored. Every day, I reinvent, reorganize and constantly question my choices to find the best possible solutions. This motivates me and makes it possible for us, as a team, to create innovative and highly useful products for our users.”

Mélissa Gonthier

UX/UI Designer

Customer SuccessDetails

It’s problem solving, it’s change management and it’s not always easy, but if you are a good listener and enjoy customer contact, you might be at just the right place.
“Knowing that one’s personal experience is valuable and can help the company, enables me to find new and creative solutions for our customers. Every day I learn something new and improve my skills.”

Marie-Claude Pelbois

Implementation Specialist

Sales and Business DevelopmentDetails

Our tech-savvy team pairs their understanding of customer pain points with our industry knowledge to effectively communicate ROI and help our customers increase their efficiency.
“I love finding innovative ways to help potential clients address their specific needs, while at the same time helping them to embrace change. It takes a lot of humility and empathy but what a satisfaction it is to hear their “Wows!” when I show them what PetalMD can do.”

Guillaume Blanchard

Healthcare Technology Advisor

MarketingDetails

PetalMD rocks, we already know that. It’s your job to get the word out to attract new customers.Whether you’re perfecting a blog post, creating helpful tools for the sales team, or sharing news about an exciting new feature, you always have something say!
"I’m always learning something new about healthcare and the latest technologies in digital health, it’s fascinating! It’s very motivating to know that our efforts have a direct impact on the lives of healthcare professionals."

Kathleen Bélanger

Marketing Coordinator

Administration and Business SupportDetails

Including finance, HR and other administrative positions, the administration and business support team handles the daily grind to allow PetalMD to concentrate on the big picture.If you think that sounds too conventional for your taste, you haven’t met us yet!  
“The trust and autonomy I’m provided with allow me to think creatively and find innovative solutions to the problems that I’m faced with.”

Jérôme Maranda

Financial Controller

Medical Billing Details

"The relationship I develop with my clients often extends beyond work. Knowing that their time is precious, it is very rewarding for me to know that I am making a difference by quickly providing them with help."

Chantal Martel

Medical Billing Account Manager

Combining customer support and training with accounting and business development, the medical billing team gathers multi-talented, multi-tasking enthusiasts responsible for managing and developing their customer base.

Open Positions

If you want to participate in the innovation of a growing company that tackles nothing less than the improvement of the healthcare system, we want you on our team.

Account ManagerDetails

 

What you can expect when joining the team

In the heart of the St Roch district, in a start-up style environment, you will be joining the team at the heart of our customer relations. You will accompany our user base by maximizing their return on investment the optimized use of our products.

As Account Manager, you will be responsible for the satisfaction and retention of our installed base. You will develop a thorough knowledge of your product and of the needs of our users by establishing a close relationship them. You will work with your internal partners and use your knowledge to influence value creation strategies for our users.

During the day, equipped with a powerful Macbook and a 27" High Definition Apple display, you will be led to:

  • Support customer relationship and satisfaction following product deployment;
  • Develop and execute an effective and innovative account management strategy;
  • Support the renewal of client accounts in schedule management;
  • Ensure the full use of scheduling features within the medical services;
  • Actively communicate the development vision and the new products available to our customers;
  • Identify and seize customer account growth opportunities through the sale of new modules and schedule management add-ons;
  • Generate leads for the sales team regarding the sale of products other than schedule management;
  • Establish monetization strategies for our installed base;
  • Leverage the various internal teams to establish a clear customer vision by reporting the problems faced by customers;
  • Carry out the necessary follow-ups to address customer issues or requested software enhancements.

 

Your profile

Are you a self-motivated Account Manager for whom priority management is no longer a secret? Are you a team player who stands out for his rigour and his strategic mind that combines customer satisfaction and value creation for the company? Are you looking for a rewarding job where you can be independent and leave your mark? The sky is the limit! If you have:

  • A minimum of 5 years experience in account management including a minimum of 3 years in sales;
  • Demonstrated the ability to meet and exceed your goals;
  • Experience with CRM software and the ability to manage and maintain a sales pipeline;
  • An understanding of the field of health (asset);
  • Proven skills in collaborative leadership;
  • Excellent oral and written communication skills;
  • Demonstrated verbalization and synthesis skills;
  • Bilingualism English / French mandatory

 

Send us your application!

Administrative Technician in Medical BillingDetails

 

What you can expect when joining the team

In the heart of the Lebourgneuf district, in an open and bright office environment, you will join a team of specialists responsible for performing the complete medical billing cycle for their clients on a biweekly basis.

You will participate in all the tasks of your team and have complete responsibility for certain aspects. At Xacte, it's a team effort to which everyone contributes!

Equipped with a powerful computer and High Definition display, you will be let to:

  • Enter RAMQ billing data;
  • Follow-up on client cases;
  • Check billing statements and re-invoice unpaid requests;
  • Close pay periods and batch print;
  • Manage the registrations of clients and their corporations;
  • Process account modifications;
  • Reconcile accounts receivables;
  • Perform office tasks such as the preparation of documents, coordination of schedules, document scanning and filing, etc.

 

Your profile

Are you a professional, courteous person who cares about the quality of customer service? Do you like to be able to manage several files simultaneously and work as a team towards achieving common goals? Are you looking for a friendly working atmosphere and want to join a great team? The sky is the limit! If you have:

  • A degree in office administration or a combination of education and relevant experience;
  • Knowledge of RAMQ billing (major asset);
  • Mastery of the Office suite;
  • Familiarity with web and mobile applications as well as ease with technology and IT tools (ex. Trello, Intercom, Zendesk, Dropbox, etc.);
  • Fluency in written and spoken French;
  • Fluency in written and spoken English (major asset);
  • Speed and accuracy of typing;
  • The ability to manage priorities and stress that may occur during peak periods.

 

Send us your application!

Enterprise Sales Representative - OntarioDetails

 

What you can expect when joining the team

Working out of your home office, you will be joining the team responsible for driving revenue and market penetration. You will support our customers throughout the sales process, fostering adoption and demonstrating a maximum return on investment.

Reporting to the Chief Revenue Officer, you will be responsible for furthering growth within your territory, providing PetalMD’s innovative software solutions to Hospitals, Clinics and specialist groups. You will leverage your knowledge of technology and the healthcare sector to build the relationships required to meet the goals that are set for you.

During the day, equipped with a powerful Macbook and a 27’’ High Definition Apple display, you will be led to:

  • Build and strengthen business relationships with current and potential customers by leveraging your communication skills in person as well as through other communication means;
  • Promote PetalMD products and services across the healthcare industry in your territory to consistently deliver on quarterly revenue targets;
  • Define and implement strategies to generate, identify, qualify and manage leads and business opportunities;
  • Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while maintaining and expanding existing accounts;
  • Successfully articulate compelling value proposition and ROI;
  • Accurately track and manage all sales activities and updates within the Hubspot CRM;
  • Communicate and collaborate with all cross-functional team members to ensure optimal alignment on business opportunities and priorities.

 

Your profile

Are you a self-motivated sales professional for whom priority management is no longer a secret? Are you looking for the opportunity to participate in the growth of a high potential company within a rapidly changing environment? Are you looking for a rewarding job where you can be independent and leave your mark? The sky is the limit! If you have:

  • 6-8 years of experience and proven success in direct sales, of which, a minimum of 2 years in an Enterprise sales role;
  • Experience and understanding of the SaaS sales model;
  • Experience and knowledge of the healthcare industry sales process and stakeholders;
  • Excellent relationship building and negotiation skills;
  • Demonstrated track record of prospecting, qualifying, and closing sales;
  • Strong verbal and written communications skills, including presentation skills;
  • Strong entrepreneurial spirit, autonomy and technical skills;
  • English / French bilingualism (strong asset);
  • Good understanding of sales process engineering.

 

Send us your application!

Enterprise Sales Representative - QuebecDetails

 

What you can expect when joining the team

In the heart of the St Roch district, in a start-up style environment, you will be joining the team responsible for driving revenue and market penetration. You will support our customers throughout the sales process, fostering adoption and demonstrating a maximum return on investment.

Reporting to the Chief Revenue Officer, you will be responsible for furthering growth within your territory, providing PetalMD’s innovative software solutions to Hospitals, Clinics and specialist groups. You will leverage your knowledge of technology and the healthcare sector to build the relationships required to meet the goals that are set for you.

During the day, equipped with a powerful Macbook and a 27’’ High Definition Apple display, you will be led to:

  • Build and strengthen business relationships with current and potential customers by leveraging your communication skills in person as well as through other communication means;
  • Promote PetalMD products and services across the healthcare industry in your territory to consistently deliver on quarterly revenue targets;
  • Define and implement strategies to generate, identify, qualify and manage leads and business opportunities;
  • Manage the entire sales process to ensure delivery against key performance metrics, with a strong emphasis on new business sales, while maintaining and expanding existing accounts;
  • Successfully articulate compelling value proposition and ROI;
  • Accurately track and manage all sales activities and updates within the Hubspot CRM;
  • Communicate and collaborate with all cross-functional team members to ensure optimal alignment on business opportunities and priorities.

 

Your profile

Are you a self-motivated sales professional for whom priority management is no longer a secret? Are you looking for the opportunity to participate in the growth of a high potential company within a rapidly changing environment? Are you looking for a rewarding job where you can be independent and leave your mark? The sky is the limit! If you have:

  • 6-8 years of experience and proven success in direct sales, of which, a minimum of 2 years in an Enterprise sales role;
  • Experience and understanding of the SaaS sales model;
  • Experience and knowledge of the healthcare industry sales process and stakeholders;
  • Excellent relationship building and negotiation skills;
  • Demonstrated track record of prospecting, qualifying, and closing sales;
  • Strong verbal and written communications skills, including presentation skills;
  • Strong entrepreneurial spirit, autonomy and technical skills;
  • Mandatory English / French bilingualism;
  • Good understanding of sales process engineering.

 

Send us your application!

Inside Sales RepresentativeDetails

 

What you can expect when joining the team

In the heart of the St Roch district, in a start-up style environment, you will be joining the team at the heart of generating business opportunities. You will support our customers throughout the sales process, leading them to the products that best meet their needs and a maximum return on investment.

As an Inside Sales Representative, you will develop an in-depth knowledge of your product, your customers and their needs in order to achieve the goals that are set for you. You will work with your internal partners and leverage your knowledge to influence value creation strategies for the company.

During the day, equipped with a powerful Macbook and a 27’’ High Definition Apple display, you will be led to:

  • Achieve sales and customer satisfaction objectives;
  • Prospect new clients;
  • Manage incoming leads by phone, chat or email;
  • Perform customer demos;
  • Prepare, transmit and follow up on service proposals;
  • Maintain comprehensive records of customer interactions through the use of CRM software;
  • Follow up on marketing campaigns, including prospecting and conversion rate tracking;
  • Collaborate in the establishment of appropriate strategies to achieve corporate objectives.   

 

Your profile

Are you a self-motivated sales professional for whom priority management is no longer a secret? Are you a team player who stands out for their rigour and their strategic mind that combines customer satisfaction with value creation for the company? Are you looking for a rewarding job where you can be independent and leave your mark? The sky is the limit! If you have:

  • A minimum of 3 years experience in sales;
  • The demonstrated ability to meet and exceed your goals;
  • Experience with CRM software and the ability to manage and maintain a sales pipeline (Hubspot asset);
  • An understanding of the healthcare field (asset);
  • The ability to learn and use new technological tools with ease;
  • Excellent oral and written communication skills;
  • Demonstrated verbalization and synthesis skills;
  • Mandatory bilingualism English / French

 

Send us your application!

R&D DirectorDetails

 

What you can expect when joining the team

In the heart of the St-Roch district, in a startup-style environment, you will be joining the technical and creative teams operating on a constantly evolving agile structure (Scrum, Kanban, Spotify structure, etc.). 

Under the supervision of the President, you will act as the spokesperson for R&D department within the senior management team to represent the interests of your department. More precisely, you will be in charge of:

  • Supervising a highly qualified team of front-end, back-end, mobile and DevOps chapter leads (technical leads) and Squads leads (team leads);
  • Translating the strategic vision and corporate objectives of the company into concrete projects;
  • Coordinating the delivery of the R&D department deliverables, ensuring the quality and respect of deadlines and development costs;
  • Ensuring a clear technological vision and participating in the development and coordination of a technology strategy to anticipate change and stay ahead of the industry;
  • Enable informed decision-making by escalating the issues and possible risks within your department to the executive level;
  • Overseeing and ensuring the success of major projects affecting your sector by providing your team with the conditions necessary to achieve their objectives;
  • Mobilizing and supporting your team to ensure their satisfaction, commitment and professional development. 

 

Equipped with a powerful Macbook and a 27’’ High Definition Apple display, you will be led to:

  • Represent the R&D by participating in strategic and operational planification meetings;
  • Establish milestones, deadlines, budgets and identify project risks;
  • Oversee the distribution of resources throughout the teams and follow up to ensure the quality of work and respect of deadlines;
  • Help teams improve themselves by guiding the application and improvement of Agile processes;
  • Analyze the performance data of your department and implement improvement solutions;
  • Produce reports and track the KPIs of your department;
  • Act as the liaison for the R&D department with other departments within the company;
  • Conduct 1: 1 meetings with your subordinates;

 

Your profile 

Are you a manager who understands the concepts of modern web and mobile development but leaves the coding to others? Are you able to understand, question and coordinate the technical initiatives within your department? Are you a human and collaborative leader looking to win as a team? The sky is the limit! If you have:

  • A degree in computer engineering or other relevant discipline;
  • 8 to 10 years of experience in software development, including a minimum of 3 years in a management role;
  • An understanding of modern web and mobile technologies, infrastructure and cloud computing;
  • In-depth knowledge of Agile processes and methodologies;
  • Strong interest in team management;
  • Excellent analytical and synthesis skills;
  • Strong communication and interpersonal skills;
  • A collaborative, positive and results-oriented leadership style.

 

Send us your application!

Sales Operations CoordinatorDetails

 

What you can expect when joining the team

In the heart of the St Roch district, in a start-up style environment, you will joining the team at the center of the generation of business opportunities. Working closely with the Chief Revenue Officer, you will ensure the optimal efficiency of the sales team by providing the technical, logistical and administrative support that will enable them to achieve their objectives.

As Sales Operations Coordinator, you will maintain departmental order and processes to enable rapid and continuous growth. You will be the reference person for your team and will work with many internal partners to reduce friction in the sales process.

During the day, equipped with a powerful Macbook and a 27” High Definition Apple display, you will be led to:

  • Provide centralized support for the sales team;
  • Implement the processes, tools and technical support required to ensure the maximum efficiency of the team;
  • Identify opportunities for optimization and implement the necessary initiatives;
  • Collaborate with the marketing team to produce tools for the sales team and ensure proper use of the tools by the team;
  • Act as a facilitator and agent of positive change within the team;
  • Liaise with the product team to ensure the cyclical training of the sales team on the products of the company;
  • Provide modeling, accounting, analysis and communication of critical data to enable strategic decision-making;
  • Create and maintain personalized dashboards and reports that reflect the team's issues and allow them to visualize their performance;
  • Maintain KPIs and other dashboards required by the executive team;
  • Ensure optimal use of CRM and other monitoring tools in place;
  • Ensure rigorous management of the sales pipeline to allow an accurate forecast of sales;
  • Perform data integrity checks to ensure the accuracy of the information collected. 

 

Your profile 

Are you a dynamic and determined person who knows how to get the best out of your team? Do you stand out in the management of initiatives requiring high analytical rigour? Do you have the skills and motivation to build the foundation of a sales operations department in a fast-growing company? The sky is the limit! If you have :

  • A Bachelor's degree in administration or other relevant field;
  • A minimum of 3 years of sales experience;
  • In-depth knowledge of CRM tools (Hubspot asset);
  • The ability to analyze metrics, draw conclusions and target possible solutions;
  • Experience in creating metrics and sales modeling tools (eg pipelines and sales forecasts);
  • Excellent oral and written communication skills;
  • The ability to use and learn new technological tools;
  • Complete English/French bilingualism - mandatory.

 

Send us your application!

Vice-President of OperationsDetails

 

What you can expect when joining the team

In the heart of the St-Roch district, in a start-up style environment, you will be joining the leadership team to develop and implement the operational infrastructure needed to meet the organization's rapid growth objectives.

Reporting to the President, you will be responsible for ensuring that all the organization's projects are planned, managed and executed in a consistent, transparent and disciplined manner. As a member of the executive team, you will contribute to the development and implementation of the company's strategic planning efforts and ensure that the effectiveness of internal procedures results in the desired outcomes.

 

Your main responsibilities

  1. Define and manage the product deployment strategy
    • Collaborate closely with sales, marketing and product managers to define and execute the strategy for deploying the product offering (new products, features, integrations, etc.);
    • Plan, monitor and manage the scope, timelines and costs of all projects in the product deployment portfolio;
    • Keep a roadmap of the organization's deliverables and rally your colleagues around the priorities to ensure the efficient execution of projects.
  1. Management of transversal projects
    • Plan, monitor and manage projects to ensure that complex undertakings are completed, including the coordination of the activities of teams involved in order to meet milestones and project objectives;
    • Establish a plan for ongoing projects, defining scope of work and deliverables;
    • Ensure the realization of all the interdepartmental deliverables of the transversal projects of the organization;
    • Manage project costs and profitability by setting and assuming the responsibility for financial and operational objectives.
  1. Managing the overall operations of the organization
    • Manage the implementation of the strategies defined by the organization;
    • Think, plan and optimize workflows to promote organizational effectiveness;
    • Ensure the development and implementation of operational standards, processes and procedures to support the growth objectives of the company;
    • Participate in the establishment of the operating budget, taking into account work requirements, timelines and cost reports to ensure that the operating unit meets targeted deadlines and budgets.
  1. Monitoring key performance indicators
    • Establish key performance indicators and presentation data to assess the success of activities and help identify and implement process improvements;
    • Track and report metrics to facilitate informed and objective decision making;
    • Provide timely, accurate and comprehensive reports on the company's overall operations.
  1. Direct supervision of the R&D and Product departments
    • Mobilize and support your teams to ensure their satisfaction, engagement and professional development;
    • Represent PetalMD's leadership principles: lead by example, communicate with transparency, inspire others, act decisively and collaborate effectively with others.

 

Your profile 

The position requires an experienced technology professional with a strategic and tactical profile, as well as the energy and flexibility required to operate in a rapidly changing environment.

Are you an experienced manager who knows execution is everything? Do you have a passion for metrics, high standards and organization? Are you a results-oriented performer, intrinsically positive and willing to explore new paths that require rapid learning? The sky is the limit! If you have:

  • A degree in engineering, administration or another relevant field;
  • 10 to 15 years of experience in operations management, including a minimum of 3 in an executive role;
  • A demonstrated ability to understand strategic initiatives and adapt your role accordingly;
  • In-depth knowledge of how a SaaS business operates;
  • A strong interest in understanding the functions of a SaaS business (business model, revenue lines, valuation, etc.);
  • A human approach and an ability to build relationships and develop internal partnerships;
  • The ability to demonstrate proactivity and autonomy in a changing and sometimes ambiguous context.

 

Send us your application!

 

Don't see a job that fits?

Send your resume and cover letter to jobs@petalmd.com or fill the form below. We will let you know when a job that fits your need becomes available.

Life at PetalMD

We offer competitive compensation and benefits, but we believe that more is required to build a highly motivated team.

Here is what you can expect at PetalMD:

  • To be surrounded by a talented and competent team;
  • Work in an environment that values fun, respect and teamwork;
  • Work on a quality product in the dynamic atmosphere of a start-up;
  • Learn in an environment that values innovation;
  • Participate in the innovation of a growing company that tackles nothing less than the improvement of the healthcare system.

We strive to maintain a work hard, play hard philosophy. From regular happy hours with our in-office beer taps, to quiz nights and Cinco de Mayo festivities, we always find an excuse to celebrate!

Benefits

The perks of being part of the PetalMD team don't stop at working on innovative projects within a group of great people.

We also offer a full range of benefits, including healthcare coverage and other resources to help you take care of yourself:

  • Fresh fruits, coffee and tea
  • Flexible schedule
  • Minimum of 3 weeks vacation
  • 5 paid, personal days off per year
  • Sports expense allowance
  • Virtual healthcare application
  • Healthcare insurance, including dental coverage
  • Collective RRSP plan
  • And more…

PetalMD Head Offices

PetalMD Office Lobby

Situated in downtown Quebec City within easy access of public transportation, at our head offices you will benefit from proximity to several restaurants and parks to make the most of your lunch hour!

Our recently renovated office space provides an open floor plan and plenty of natural light. Equipped with a powerful Macbook and high definition 27” Thunderbolt display, feel free to work at your personal desk space or any of the available shared workspaces.

Developers
Meeting Rooms
Cool Meeting Rooms
Lunch Kitchen Break Coffee Tea
Lounge Comfy
Meeting Rooms

 

Xacte Offices

Xacte Offices

Situated in the Lebourgneuf area of Quebec City, the employees at our medical billing division benefit from close proximity to shopping and restaurants.

The bright, open office space encourage collaboration and teamwork with your colleagues.

Lobby
Xacte Offices Open Space
Woking Space

Technological Stack

Agile methodology, code review, unit testing, CI, and CD: Sound good? We have all that and more. Here are some of the technologies you will be working with:

Angular
Azure
Docker
Elasticsearch
Jenkins
Ruby on rails
RxJS
Typescript
Webpack

Our Values

Pride

Pride

We have lots to be proud of: Our modest beginnings, our growth, our history, and contribution to a more efficient healthcare system. The pride we take in what we have accomplished so far drives us to continue our mission.

Innovation

Innovation

The constant search for improvement and our rejection of the status quo define us as a team that continually pushes the boundaries to better serve our customers and the community.

Team

Team

Our team is our core, our strength. The excellence of our work, collaboration, and ability to challenge ourselves have made us who we are today.

Fun

Fun

We work hard without taking ourselves seriously. It’s in our DNA. We cut loose at the end of the week and find opportunities to celebrate our milestones.