Teams

Whether your passion is coding, customer satisfaction or anything in between, PetalMD has a role that’s fit for you. Check out our teams or jump straight to open positions.

R&DDetails

Be a part of PetalMD’s core by joining the team of developers, devops, system administrators and quality assurance specialists that bring our vision to life and keep things running smoothly.Are you a team player who’s passionate about technology and unwilling to compromise on quality? You may just have what it takes.
“The best part of my work is realizing the scope of our projects. The Internet today is the largest available showcase and developers are the artists. Seeing the success of the projects I’ve worked on is a real source of pride.”

Alexia Proulx

Team Lead

“By working with a team that allows me produce results that meet my expectations, I get to see the impact of what I do. Whether you’re helping out a colleague by finding the cause of an issue or seeing a feature you’ve worked on being unveiled without a glitch, the work we do is very rewarding.”

Alexandre Gagnon

Web Developer

Product ManagementDetails

You know what your users want before they do. Build on your knowledge to unite all aspects of the product under a coherent and simple vision.Join our team of designers and product owners to provide our customers with the right features at the right time.
“I need challenge otherwise I get bored. Every day, I reinvent, reorganize and constantly question my choices to find the best possible solutions. This motivates me and makes it possible for us, as a team, to create innovative and highly useful products for our users.”

Mélissa Gonthier

UX/UI Designer

Customer SuccessDetails

It’s problem solving, it’s change management and it’s not always easy, but if you are a good listener and enjoy customer contact, you might be at just the right place.
“Knowing that one’s personal experience is valuable and can help the company, enables me to find new and creative solutions for our customers. Every day I learn something new and improve my skills.”

Marie-Claude Pelbois

Implementation Specialist

Sales and Business DevelopmentDetails

Our tech-savvy team pairs their understanding of customer pain points with our industry knowledge to effectively communicate ROI and help our customers increase their efficiency.
“I love finding innovative ways to help potential clients address their specific needs, while at the same time helping them to embrace change. It takes a lot of humility and empathy but what a satisfaction it is to hear their “Wows!” when I show them what PetalMD can do.”

Guillaume Blanchard

Healthcare Technology Advisor

MarketingDetails

PetalMD rocks, we already know that. It’s your job to get the word out to attract new customers.Whether you’re perfecting a blog post, creating helpful tools for the sales team, or sharing news about an exciting new feature, you always have something say!
"I’m always learning something new about healthcare and the latest technologies in digital health, it’s fascinating! It’s very motivating to know that our efforts have a direct impact on the lives of healthcare professionals."

Kathleen Bélanger

Marketing Coordinator

Administration and Business SupportDetails

Including finance, HR and other administrative positions, the administration and business support team handles the daily grind to allow PetalMD to concentrate on the big picture.If you think that sounds too conventional for your taste, you haven’t met us yet!  
“The trust and autonomy I’m provided with allow me to think creatively and find innovative solutions to the problems that I’m faced with.”

Sylvain Collard

Financial Controller

Medical Billing Details

"The relationship I develop with my clients often extends beyond work. Knowing that their time is precious, it is very rewarding for me to know that I am making a difference by quickly providing them with help."

Chantal Martel

Medical Billing Account Manager

Combining customer support and training with accounting and business development, the medical billing team gathers multi-talented, multi-tasking enthusiasts responsible for managing and developing their customer base.

Open Positions

If you want to participate in the innovation of a growing company that tackles nothing less than the improvement of the healthcare system, we want you on our team.

Technical Support and Customer Service AgentDetails

 

What you can expect when joining the team

In the heart of the Lebourgneuf district*, in an open and bright office environment, you will join the team responsible for providing an unparalleled user experience for our customers. In short, you will become an encyclopedia of knowledge for our users!  

You will gain a solid knowledge of our interfaces as well as a basic knowledge of medical billing to better serve our clients: physicians and their staff. You will participate in all the tasks of your team and will have complete responsibility for certain files. At Xacte, it's a team effort to which everyone contributes!

*move to the St-Roch district planned for winter 2019-2020!

Equipped with a powerful computer and High Definition display, you will be let to:

  • Ensure customer satisfaction by providing a high level of technical support and customer support experience, online and over the phone;
  • Analyze the needs of users, identify problems and recommend possible solutions;
  • Collaborate with the technical direction of the product by providing the necessary feedback to enable us to provide a product that is easy to use, reliable and efficient;
  • Conduct case and data analysis to recommend solutions to the needs expressed by users;
  • Participate in the production of tutorials and web documentation;
  • Produce and analyze various reports. 

 

Your profile

Are you a versatile professional who takes the quality of customer service to heart? Do you like to be able to manage several files simultaneously and work as a team towards achieving common goals? Are you looking for a friendly working atmosphere and looking to join a great group of colleagues?The sky is the limit! If you have :  

  • A college degree in a relevant discipline or combination of education and experience deemed equivalent;
  • 2 to 5 years of experience in a similar role;
  • A marked interest for the medical field;
  • A natural ease with information technologies (operating systems, browsers, web applications, etc.);
  • In-depth knowledge of the Office suite and familiarity with applications such as Google Suite, Dropbox, Trello, Slack, Zendesk, Intercom, Joinme, Teamviewer, MailChimp, etc.
  • Basic knowledge of web technologies (HTML, CSS JavaScript, API's), (an asset);
  • A mastery of French and English (compulsory bilingualism), both orally and in writing;
  • A mastery of problem solving and the ability to conduct multiple files simultaneously;
  • Excellent management of priorities and stress;
  • Outstanding oral and written communication skills,
  • An ability to create and maintain business relationships, as well as a strong ability to popularize complex issues;
  • A great capacity for adaptation and patience.

 

Send us your application!

 

Don't see a job that fits?

Send your resume and cover letter to jobs@petalmd.com or fill the form below. We will let you know when a job that fits your need becomes available.

Life at PetalMD

We offer competitive compensation and benefits, but we believe that more is required to build a highly motivated team.

Here is what you can expect at PetalMD:

  • To be surrounded by a talented and competent team;
  • Work in an environment that values fun, respect and teamwork;
  • Work on a quality product in the dynamic atmosphere of a start-up;
  • Learn in an environment that values innovation;
  • Participate in the innovation of a growing company that tackles nothing less than the improvement of the healthcare system.

We strive to maintain a work hard, play hard philosophy. From regular happy hours with our in-office beer taps, to quiz nights and Cinco de Mayo festivities, we always find an excuse to celebrate!

Benefits

The perks of being part of the PetalMD team don't stop at working on innovative projects within a group of great people.

We also offer a full range of benefits, including healthcare coverage and other resources to help you take care of yourself:

  • Fresh fruits, coffee and tea
  • Flexible schedule
  • Minimum of 3 weeks vacation
  • 5 paid, personal days off per year
  • Sports expense allowance
  • Virtual healthcare application
  • Healthcare insurance, including dental coverage
  • Collective RRSP plan
  • And more…

PetalMD Head Offices

PetalMD Office Lobby

Situated in downtown Quebec City within easy access of public transportation, at our head offices you will benefit from proximity to several restaurants and parks to make the most of your lunch hour!

Our recently renovated office space provides an open floor plan and plenty of natural light. Equipped with a powerful Macbook and high definition 27” Thunderbolt display, feel free to work at your personal desk space or any of the available shared workspaces.

Developers
Meeting Rooms
Cool Meeting Rooms
Lunch Kitchen Break Coffee Tea
Lounge Comfy
Meeting Rooms

 

Xacte Offices

Xacte Offices

Situated in the Lebourgneuf area of Quebec City, the employees at our medical billing division benefit from close proximity to shopping and restaurants.

The bright, open office space encourage collaboration and teamwork with your colleagues.

Lobby
Xacte Offices Open Space
Woking Space

Technological Stack

Agile methodology, code review, unit testing, CI, and CD: Sound good? We have all that and more. Here are some of the technologies you will be working with:

Angular
Azure
Docker
Elasticsearch
Jenkins
Ruby on rails
RxJS
Typescript
Webpack

Our Values

Pride

Pride

We have lots to be proud of: Our modest beginnings, our growth, our history, and contribution to a more efficient healthcare system. The pride we take in what we have accomplished so far drives us to continue our mission.

Innovation

Innovation

The constant search for improvement and our rejection of the status quo define us as a team that continually pushes the boundaries to better serve our customers and the community.

Team

Team

Our team is our core, our strength. The excellence of our work, collaboration, and ability to challenge ourselves have made us who we are today.

Fun

Fun

We work hard without taking ourselves seriously. It’s in our DNA. We cut loose at the end of the week and find opportunities to celebrate our milestones.