To improve access to health care, the management of the Clinique médicale Saint-Louis wanted to free up its phone lines and shorten the morning lineups in its waiting room.


The clinic chose Petal Booking solution because of its flexibility regarding the management of physician-patient links, its EMR synchronization and capacity to manage a large volume of appointments. The Clinique médicale Saint-Louis processes about 100,000 patient appointments a year.

Once the solution was in place, the positive results exceeded expectations. Not only did patients have much easier access to health care; physicians saw a drop in their missed appointment rates. As for the administrative staff, they saved precious time by automating several repetitive tasks.

This case study contains:

  • A general portrait of the Clinique médicale Saint-Louis
  • A description of the solution implemented
  • Reasons for successful change management
  • Results in terms of access to health care
  • The number of working hours gained through automation
  • The financial benefit
  • Testimonials

Petal Booking has definitely facilitated access to the
health care our clinic offers. Automating tasks that
used to need manual input has made our staff more
available to patients

Julie Deslauriers

Director, Clinique Saint-Louis

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