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Requests for Information, Comments and Other Inquiries
When Visitors and Users express an interest in obtaining additional information about the Services, in subscribing to any Service or in opening an online account, PetalMD will require them to provide their personal contact information (such as their name, phone number, email address or address) and – if required to properly respond to their inquiry, comment or demand – their profession or medical specialty, their license number and their department and hospital affiliation or place of work. Such Personal Information is collected in order for PetalMD: (i) to be able to communicate with the Visitors and Users, (ii) to verify if they qualify as a “Users”, (iii) to determine which kind of Services would be required or desirable for them; and (iv) to respond to their enquiries, comments or requests for information.
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Account Registration
When Visitors register to open an account, PetalMD requires them to provide their name, email address (or address), telephone number, license number and hospital or department affiliation (or place of work). PetalMD requires this information to ascertain that new Users qualify as a “Users” and to communicate with them whenever required (notably when material changes are made to the Agreement).In the course of creating its account, any new User must also provide a password and must agree to be bound by the terms and conditions of the Agreement. During that registration process, such new User may provide additional information to build its profile. Once the account is created, other Users may be able to identify the new User by its PetalMD’s profile, send it invitation(s) to be part of their group or synchronize their schedule, calendars or account with the ones of the new User.
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Purchase of Services
When Users purchase Services, PetalMD will collect their credit card information (or other information regarding any other means of payment). Users may also be requested to confirm their name, address, email address (or address), license number, hospital or department affiliation (of the place where they work) and any other information required to ascertain that said User can proceed with the transaction. For instance, PetalMD may request that a User discloses its title and functions should such User wish to purchase Services or upgrade the account of the Users working in its department. Such information will allow PetalMD: (i) to proceed with the transaction, (ii) to deliver and perform the Services requested and (iii) to communicate, wherever required, with any User.
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Contests and Surveys
PetalMD may conduct contests and surveys via its Website and other Services. In that respect, Users and Visitors may be asked to provide Personal Information such as their name, address and email address. Users and Visitors will also be required to provide answers to the survey questions (or wherever applicable to the contest question(s)). PetalMD or its Business Partners may also provide Users and Visitors with incentive offers to encourage Users and Visitors to participate to PetalMD’s contests and surveys, which offers may also require the disclosure of Personal Information. The choice to participate in said surveys and contest or to take advantage of any incentive remains, at all times, at the sole discretion of the Users and Visitors. Any Personal Information obtained by PetalMD in connection with the foregoing will only be used to contact the contest participants and for any other purpose expressly set forth in said survey or contest or permitted by the Law.
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Newsletters and Events
When Users and Visitors register to receive publications, brochures or newsletters or to attend any event that PetalMD hosts or organises, said Users and Visitors will be required to provide PetalMD with their names and email address. This Personal Information is essential to send Users and Visitors the tickets and information pertaining to the event, or the publication, brochure or magazine to which they subscribed. Depending upon the type of publication or event organised, Users and Visitors may have to communicate additional Personal Information. This will be notified to Users and Visitors prior to the collect of such information. Users and Visitors may request at all times to be removed from any mailing list, the whole as set forth in Subsection 5.1.
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Customer Service
When Users and Visitors communicate with PetalMD’s Customer Service, said Customer Service will have access to any information they communicate or otherwise disclose, such as their name, email address, telephone number and address, as well as any opinion, question, or comment made. PetalMD’s Customer Service will thereafter collect the information needed: (i) to categorize the communication, (ii) to respond to any enquiry, comment or request for information, (iii) to send any information requested, (iv) to investigate any breach of the Privacy Statement or Agreement; or (v) to track problematic situations to see if they are isolated or are rather part of a more generalised problem.
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Information Shared by Users via the Services
When using the Services, Users will upload various types of Users’ Data. PetalMD may collect – for analytic and statistical purposes – such data Users provide, disclose or otherwise render available about themselves or about others when using the Services via their account or session. PetalMD may also collect information regarding the content shared or communicated by others and information about Users’ network and groups. Users’ Data and other information collected could include: (i) the information in or about the content Users provide, such as the date the information was rendered available and the place from which such content was published, (ii) the type of Content (or Users’ content) viewed or published and (iii) the manner that the Content, Website or other Services are used.
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Information Shared on Facebook
PetalMD shares information about itself and its Services on Facebook. Similarly, Users and Visitors sending or accepting PetalMD’s “friend request” or otherwise “following” PetalMD share information that said Users or Visitors (or their “Facebook friends”) posted on their Facebook page. Accordingly, PetalMD may see or consult the information available on these Facebook pages such as the name, age, city and place of work of such Users and Visitors, as well as any other information available on their “wall” or page. Users or Visitors can always choose the audience that can see what they share. Accordingly, unless Users and Visitors limit the information displayed via their Facebook privacy settings or the Facebook audience selector, Users and Visitors are deemed to have agreed to share such information with their “friends” or persons they “follow” including PetalMD.Should PetalMD or its Business Partners collect any information available on Facebook, they shall do so on an aggregate and de-identified basis, the whole for analytical and statistical purposes only.
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Promotions and Marketing
PetalMD may use – for marketing purposes – the Personal Information provided by Users and Visitors pursuant to Subsections 2.1. For example, PetalMD may use such information to contact Users and Visitors to further discuss their interest with respect to the Services and to send them information regarding PetalMD’s promotions and events. Such communications will be made in accordance with the Law, including the National Do-Not-Call list and Telemarketing Rules and the Canada’s Anti-Spam Legislation. No marketing or promotional email will be sent to Users or Visitors without their prior (express or implied) consent. In that respect, Users and Visitors may withdraw their consent at any time by clicking on the “unsubscribe” mechanism provided for in all PetalMD’s emails or by any other means set forth in Subsection 5.1.
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Board, Blogs and Chatrooms
PetalMD may provide message boards, blogs, or chat rooms via PetalMD’s Services. In such a case, Users may use such platforms to share Users’ Data or other content about themselves. Any Personal Information (or Users’ Data) Users choose to submit in such a forums may be read, collected, or used by others visiting these forums. Furthermore, Users may share information about other Users with the audience they choose or with all Users and Visitors having access to these platforms. For example, people may share a photo of another User, mention or tag such User at a location in a post, or display information that said User formerly communicated with the others. PetalMD is not responsible for the Personal Information (or Users’ Data) Users choose to submit in these forums or other platforms. PetalMD invites any User or Visitor having concerns with respect to any post to report such post in the manner set forth in Section 9 hereunder.
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Users Testimonials
PetalMD posts a list of Users and testimonials on its Website that contains information such as Users’ names and titles, as well as their opinion or comments contained in such testimonials. Prior to posting any information on such list or page, PetalMD always obtains the prior consent of each User by contacting it personally (by email, by telephone or otherwise). Users are free to accept or decline PetalMD’s invitation and thereafter can request, at all times that their testimonials or Personal Information be removed from PetalMD’s webpage or list, the whole as set forth in Section 9 hereunder.PetalMD does not however control the communications that such Users may receive from other Users in connection with these testimonials and list. Should any User wish to report any communication received regarding its testimonial or other information, then it should contact PetalMD in the manner set forth in Section 9 hereunder.
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Job Applications
PetalMD collects personal information that is voluntarily provided to it when job applicants apply for a job position by email (via jobs@petalmd.com). Such application is voluntary, and job applicants choose the information they wish to submit to PetalMD.The Personal Information submitted will be shared only with those people in PetalMD’s organization who need the information: (i) to assess and verify job applicants’ qualifications, knowledge, skills and experience; (ii) to conduct reference and background checks and otherwise to verify the information submitted to PetalMD; (iii) to communicate with job applicants; and (iv) to improve the recruitment process.In addition to the Personal Information obtained from job applications, PetalMD may also conduct its own verification and obtain additional Personal Information. For instance, employment at PetalMD is contingent upon the completion of a satisfactory background check. Accordingly, PetalMD reserves the right to conduct criminal (or other) background check(s). Should any background check be the reason for which PetalMD cannot hire a job applicant, PetalMD will notify that observation to such applicant and provide it with a copy of its criminal background check.
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Future services
PetalMD is continuously striving to improve the Services offered, or create new Services to better suit Users’ needs. Furthermore, new partnerships or other business transactions may lead to the implementation of new features or Services. The foregoing may result in the collection of new Personal Information about Users. Should PetalMD: (i) start collecting additional Personal Information or substantially new types of Personal Information, or (ii) materially change how it handles such information, then PetalMD will notify this change to the Users and Visitors accordance with Section 8 hereunder.